FAQs

🛍️ Shop Policies for Melco Wood Works

📦 Shipping

• Processing Time: Orders are typically processed within 3–5 business days.

• Shipping Methods: We ship via USPS Priority Mail for domestic orders. International shipping is available upon request.

• Shipping Rates: Shipping costs are calculated based on the product's weight and destination.

• Tracking: Once your order ships, you'll receive a tracking number via email.​Bigcartel.com

🔄 Returns & Exchanges

• Eligibility: We accept returns and exchanges within 14 days of delivery for unused items in their original condition.

• Process: To initiate a return or exchange, please contact us at [email protected] with your order number and reason for return.

• Refunds: Refunds will be issued to the original payment method once the item is received and inspected.

• Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or defective.​

🛠️ Custom Orders

• Lead Time: Custom pieces require a lead time of 4–6 weeks.

• Design Process: We'll work closely with you to finalize designs before production begins.

• Payment: A 50% deposit is required to start the project, with the balance due upon completion.

• Returns: Custom orders are non-returnable unless they arrive damaged or defective.​

📧 Contact Information

• Email: [email protected]

• Phone: 773-837-8196

• Business Hours: Monday–Sunday, 9 AM–5 PM CST​Bigcartel.com

🔒 Privacy Policy

We value your privacy. Personal information collected during the checkout process is used solely for order fulfillment and communication purposes. We do not share your information with third parties.